Customer FAQs
  • Sewer Rent is a schedule of annual charges established and imposed by the Village of Dobbs Ferry for the use of operating, maintaining, upkeep, repair and replacement of the sanitary sewer system.
  • Sewer Rent invoices are calculated and mailed approximately every three months.
We have septic? Or our pipes connect directly to the County pipeline?
  • Households that do not use the Village sewer system should fill out the exemption form which can be found here.
  • Please submit the form to Jennifer Dorman in the Department of Public Works: jdorman@dobbsferry.com.
  • The sewer rent amount is the amount of water consumed (in CCFs) during the billing period multiplied by the current sewer rent rate.
  • The sewer rent rate for FY 2020-2021 is $1.36 per CCF.
  • The most effective way to keep your sewer rent costs low is by conserving water usage whenever possible.
  • For questions related to your sewer rent invoice, account balances, assistance with accessing your online account or to make a payment for your sewer rent, please contact our customer service center at 1-888-876-1672. Agents are available Monday – Friday from 9:00 am to 5:00 pm EST. Access your online account any time by visiting DobbsFerryNY.myutilitydirect.com.
  • If your question has to with the quantity of water you are being billed or to report a service begin or end date you will need to contact SUEZ Water at 1-877-266-9101.
  • To report change in property ownership, you must contact the Village.
  • For a detailed look at how your statement is formatted, click here.
  • All bills shall become due and payable without penalty within thirty (30) days of issuance.
  • Yes, you can sign up for electronic statement delivery notifications by visiting DobbsFerryNY.myutilitydirect.com. You can sign up directly from the home page or if you have a registered online account then login and select ‘Go Paperless’ under Account Options.
  • US mail – Your sewer rent comes with a remittance address that has our payment address printed on it. Insert your payment and coupon with the address showing inside the supplied envelope.
    Ensure that you write your account number on your payment form.
  • Phone payment – Contact our customer service center at 1-888-876-1672 Monday – Friday 9:00 am to 5:00 pm EST to pay with a credit/debit card or electronic check.
  • Online – Visit DobbsFerryNY.myutilitydirect.com anytime to make an online payment with a credit/debit card or electronic check. You can make a payment from the home page or from your registered account.
  • AutoPay – Visit DobbsFerryNY.myutilitydirect.com to sign up for our AutoPay service which allows your bill charges to be automatically drafted from your registered account when due.
  • Online bill pay – Send us your payment electronically directly from your bank or other financial institution. Following their site specific instructions:
    -Create or Add a new Payee.
    -Search or Manually Enter: Ardsley Village Sewer
    -Enter your 14-digit sewer rent account number found on your statement.
    -Include all zeros to ensure your payment is applied to the correct account. Enter our payment zip code: 19178-6987
    -Once prompted Select or manually enter the following address:
    DOBBS FERRY SEWER DEPT.
    PO BOX 786987
    PHILADELPHIA, PA 19178-6987
  • A late fee of five percent of the total will be charged for any bill that remains unpaid after 30 days from the date of billing.
  • An additional penalty of one percent shall be added for each succeeding month or any portion of a month in which the sewer rent continues to remain unpaid.
  • Annually, on May 1 of each year all unpaid sewer rent charges penalties and interest along with associated administrative costs will be placed as a lien against the real property owner and appear as a charge on the tax rolls to be so collected and enforced in the same manner and at the same time as may be provided by law for the collection and enforcement of village taxes.
  • System users' Sewer Rent bills are calculated using the actual water consumption that is billed by your water provider, SUEZ Water. If you would like to contest the amount of water used, you will need to contact SUEZ Water at 1-877-266-9101. If an adjustment is made, SUEZ will notify us and that adjustment will be reflected on a subsequent Sewer Rent invoice.

    A sewer user may request review and adjustment of sewer rent for any given six month period based on proof that certain measured water consumption during the period did not directly impact the sewer system. The sewer user may make an application to the Village Administrator or her/his designee for an adjustment.

    Please use this Sewer Rent exemption request form. Submit the form to Jennifer Dorman at mailto:jdorman@dobbsferry.com.

    The following are conditions of exemption:
    1. Full exemption, not connected to Village sewer. Attach (min. 2) of following documents;
      • Site plan showing private sewage system
      • Bills for septic system maintenance
      • Letter from licensed engineer, describing private sewage system, with professional seal affixed
      • Village will need to examine property to verify all claims
    2. Partial exemption, portion of water usage not entering sewer (eg., irrigation system or swimming pool)
      • Lawn irrigation system will need to be permitted by the Village, meeting all code requirements
      • System must have approved backflow valve installed.
      • System must have private secondary water meter installed on water line suppling only the irrigation system and the Village must have access to monitor usage for a minimum one season.
      • Maximum reduction for a Residential property will be 10%
      • Maximum reduction for a Commercial property will be 20%
      • Maximum reduction for a Golf Course or similar approval 30%
  • Your yearly tax bill includes a line item charge for Sewer Tax which is a tax billed by Westchester County to pay for the county owned sewage treatment plant that serves our community. It does not cover the costs of maintaining, upkeep, repair and replacement of the Village owned sewer lines.
  • All system users are eligible for sewer rent. All bills are addressed and mailed to the same address as real estate bills. If a property changes ownership, the Village must be notified along with the designated water billing authority in advance of the closing title to obtain a final reading and to provide new ownership information.
  • It is more equitable to bill sewer rent based on the measured amount of water used rather than to bill a flat rate based on the value of your property. The cost you pay for sewer rent is directly related to the amount of water that you use during a billing period.
    • For example, placing the charge on your yearly taxes means that the cost you pay would be determined by property value and not on how much sewer you contribute to the system. This would mean that two different structures (a home vs a laundromat) having the same property value, would pay the same amount for use of the sewer system. A laundromat is going to contribute more sewer to the system than a home and therefore should pay a more equitable share of the cost.
  • The property of the Village of Dobbs Ferry is solely exempt from the obligation to pay sewer rent.
  • All sanitary system users, including tax-exempt properties are billed sewer rent in order to preclude the cost of the sanitary sewer system being funded solely from the property tax.
  • All Sewer Rent revenues will be deposited into a separate account designated “Sewer Fund,” and used in accordance with Local Law 2-2020
  • No, the property owner is responsible for paying the sewer rent under the law.
  • Your landlord has the right to seek reimbursement from a tenant. However, the terms of your lease governs whether the landlord can seek reimbursement right away. When it is time to renew the lease, the landlord may add a provision for the reimbursement. The amount can be based on actual water consumption (if the leased space is separately metered) or can be a proportional share applicable to your leased space.
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